Shipping
Information

Shipping across Australia

Every Stoked tub is handmade in New Zealand. Our team will discuss your order, delivery destination and access requirements with you, then confirm the arrangements for your chosen product.

We deliver tubs and accessories throughout Australia. Freight depends on your product and destination; contact Stoked Assist for the options available to your address.

Your requested shipping date helps us plan. It is a preference, rather than a confirmed dispatch or arrival date.

Planning your delivery

Tell us your delivery address, postcode and any access restrictions when requesting a quote. Let us know if the delivery involves a narrow driveway, steps, a steep site or special lifting equipment.

Our team will confirm the agreed delivery service and freight charge. Check what is included before arranging installation or lifting equipment.

For the terms that apply to delivery, insurance and transit risk, please read our terms and conditions alongside your accepted quotation.

Your quotation

Check the validity date, product details, freight arrangements and payment requirements on your quotation. Changes to your product, quantity or destination may require an updated quote.

Where freight is marked “To be confirmed”, it has not yet been included in the website total. Our team will confirm it with you before your order proceeds.

Please contact us early if you need to delay delivery or collection. Storage availability and any charges must be agreed with the team.

Payment before dispatch

Your invoice must be settled in full before your Stoked product is dispatched. Follow the payment instructions and dates provided with your order.

Submitting a website quotation request does not confirm a manufacturing slot or delivery date. Our team will review the request with you.

From order to arrival

Lead times vary by product and availability. Ask Stoked Assist for the current estimate before making plans that depend on a particular arrival date.

Receiving your order

Arrange for someone to receive and inspect your delivery. Check the packaging and goods on arrival, and keep photographs of any damage.

Report missing items or delivery damage to Stoked and the carrier promptly. Refer to your order’s terms for the applicable notification requirements.

If delivery is delayed or your site access changes, contact the team so we can help with the next steps.

Returns and support

Contact Stoked before arranging a return. The team will discuss the issue, the applicable returns process and any agreed transport arrangements.

Read our regional terms and conditions and 50-year structural warranty for the relevant conditions. These pages do not replace your statutory consumer rights.