Stoked Assist
Stoked Assist™ is our commitment to always be within reach. Whether it’s choosing the right spa, getting set up or years down the track, we’re here with the support, answers and care you need. It’s ongoing reassurance, built into the way we do business.
Below is a quick summary of the three key components of the Stoked Assist process.
Contact the team
A: Find your ideal tub
Once you’ve had a good look at our range, speak to our sales team about choosing the right tub for your outdoor space and lifestyle.
Book a Discovery Call
1. Choose
Select the best Stoked tub for you
2. Chat
Explore your options with our team
3. Order
Confirm and pay the deposit for your desired tub
B: Leave it to us
As soon as your order is in the system, our team will begin work and keep track of progress. There’s always a real human looking after your tub as it makes its way to your place.
4. Build
Our tubs are handmade and you’ll be notified of current lead times
5. Deliver
We’ll liaise closely with you around delivery
6. Install
Positioning our tubs is simple, and help is only a call away
C: Going above and beyond
After your first soak, we’re just a phone call away. Our tech support team are always here to help and our warranty keeps you covered.
7. Follow up
We’ll be in touch to see how you’re finding your new tub
8. Support
We’re never far away—just call or send an email
9. Warranty
You’re covered by our Stoked warranty and Stoked Assist
Contact our tech support team
Before submitting a support request, explore our How-To Guides & Tutorials for helpful videos, FAQs and quick solutions. If you still need assistance, complete the form and our team will respond within one working day.
Visit our showrooms
Visit us in Sydney, Melbourne or Brisbane to experience Stoked in person, explore the range, and find the perfect tub for your space and lifestyle.
Sydney
Ground floor building D, Suite DG 4, 15-21 Doody St, Alexandria, NSW 2015
Hours
Mon – Sat: 9:00am – 5:00pm
Melbourne
111 Cranbourne Rd, Frankston VIC 3199
Hours
Mon – Fri: 9:30am – 5:00pm
Sat – Sun: 10:00am – 4:00pm
Brisbane
66 Merivale St, South Brisbane, QLD 4101
Hours
Mon – Fri: 9:00am – 5:00pm
Sat: 10:00am – 4:00pm
Sun: 11:00am – 4:00pm
Shipping enquiries
Contact our team to discuss delivery for your chosen product and location. Please include your postcode and any access details so we can help with your enquiry.
Contact Stoked Assist